Refund & Returns Policy

This policy applies to products purchased from Vaanikan Mercantile Private Limited through vaanikan.com or directly from our sales team, and covers both retail and wholesale/bulk orders.

1. Food product quality

As our products are packaged food items (Makhana, whole and ground spices, masalas), we do not accept returns of opened or used packs unless the product is found to be damaged, defective, expired, or materially different from what was ordered at the time of delivery.

2. Reporting an issue

Please report damaged, defective or incorrect items within 48 hours of delivery by emailing care@vaanikan.com with your order details and photos of the product and packaging.

3. Resolution

Once a claim is verified, we will offer a replacement, credit note, or refund to the original payment method. Refunds are typically processed within 7–10 business days of approval.

4. Wholesale & bulk orders

Bulk and wholesale orders are governed by the terms agreed at the time of the purchase order or contract. Report discrepancies to business@vaanikan.com.

5. Non-returnable items

Custom-packed or made-to-order items, and products explicitly marked “final sale,” are not eligible for return unless found defective on arrival.

6. Contact

For any refund or return query, write to care@vaanikan.com or call +91 95175 29955.